Return & Exchange Policy

Alpha Lykos — Return & Exchange Policy

Last Updated: [Insert Date]

At Alpha Lykos, our products are prepared and packed with care. Because many of our products are made or printed specifically for customers, we have a limited return and exchange policy.

Please read the following policy carefully before placing your order.

1. No Return or Refund Policy

Except where required by applicable law, Alpha Lykos does not offer returns or refunds for general change-of-mind purchases.

Returns or refunds will generally not be accepted for:

  • Change of mind after placing an order.
  • Customer no longer wanting the product.
  • Customer not liking the selected design.
  • Incorrect size selected by the customer.
  • Incorrect color selected by the customer.
  • Incorrect design selected by the customer.
  • Customer ordering the wrong product.
  • Customized products made according to the customer’s instructions.
  • Minor differences between the product image/mockup and the actual product.
  • Products that have been worn, washed, altered, damaged, or misused by the customer.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable law.

2. Exchange for Wrong Product, Design or Size

If Alpha Lykos sends you an incorrect product, such as:

  • Wrong T-shirt/product;
  • Wrong design;
  • Wrong size compared with the size ordered; or
  • Another fulfillment error caused by Alpha Lykos,

you may be eligible for an exchange.

You must contact us within 24 hours of delivery.

To request an exchange, please provide:

  1. Your order number.
  2. Your name and contact information.
  3. A description of the problem.
  4. Clear photographs of the product received.
  5. Photographs showing the size/product/design where relevant.
  6. Any additional information reasonably requested by Alpha Lykos.

We will review the information and determine whether the order qualifies for an exchange.

3. Customized & Personalized Products

Customized products are produced according to the customer’s selections and instructions.

Therefore, customized or personalized products cannot ordinarily be returned, refunded, or exchanged because of:

  • Change of mind;
  • Incorrect size selected by the customer;
  • Incorrect design selected by the customer;
  • Incorrect color selected by the customer;
  • Incorrect name;
  • Spelling mistakes;
  • Incorrect image uploaded by the customer;
  • Incorrect customization details;
  • Other information incorrectly provided or approved by the customer.

Customers are responsible for carefully reviewing and confirming all customization details before placing an order.

However:

If Alpha Lykos makes an error while producing the customer’s confirmed customization, the customer should contact us within 24 hours of delivery.

After reviewing the evidence, Alpha Lykos may arrange an eligible replacement or exchange.

4. Damaged or Defective Products

If your product arrives damaged or has a manufacturing/printing defect, please contact Alpha Lykos as soon as reasonably possible after delivery.

Please provide:

  • Order number;
  • Clear photographs of the product;
  • Photographs of the packaging where relevant;
  • Description of the problem.

We will review the issue and, where appropriate, arrange an exchange, replacement, or other remedy in accordance with applicable law.

5. Condition Required for Exchange

Where an exchange is approved because Alpha Lykos sent the wrong product, design, or size, the product should generally be:

  • Unworn;
  • Unwashed;
  • Unaltered;
  • Undamaged by the customer; and
  • In its original condition.

However, this condition may not apply where the product’s condition is itself the subject of the complaint.

6. Exchange Process

If your exchange request is approved, Alpha Lykos will provide instructions regarding the next steps.

Depending on the circumstances, we may arrange collection, return shipping, or another appropriate method.

The replacement product will generally be sent after the returned product has been received and/or the issue has been verified, where applicable.

7. Customer’s Incorrect Information

Alpha Lykos is not ordinarily responsible for errors caused by information supplied by the customer.

This includes:

  • Incorrect shipping address;
  • Incorrect PIN code;
  • Incorrect phone number;
  • Incorrect email address;
  • Incorrect size;
  • Incorrect design;
  • Incorrect color;
  • Incorrect customization;
  • Incorrect name or spelling.

Customers should carefully check all information before completing their order.

8. No Cash or Original Payment Refund for Eligible Exchanges

Where a product qualifies for an exchange because Alpha Lykos sent the wrong product, design, or size, the normal resolution will be replacement/exchange rather than a cash refund, subject to applicable law.

If the correct replacement cannot reasonably be provided, Alpha Lykos may determine an appropriate alternative remedy in accordance with applicable law.

9. 24-Hour Reporting Requirement

For wrong-product, wrong-design, wrong-size, or customization errors attributable to Alpha Lykos, customers should notify us within 24 hours of delivery.

Claims submitted after this period may not be accepted, except where a different remedy or timeframe is required by applicable law.

10. Exchanges Are Not Available for Change of Mind

We do not ordinarily provide exchanges simply because a customer:

  • Changed their mind;
  • Doesn’t like the design after receiving it;
  • Wants another design;
  • Wants another color;
  • Wants another size after selecting the wrong size;
  • No longer wants the product.

Please carefully review your order before completing your purchase.

11. Shipping Charges for Exchanges

If an exchange is approved because Alpha Lykos sent the wrong product, design, or size, Alpha Lykos will determine the appropriate shipping arrangement based on the circumstances.

If an exchange request results from a customer error or preference, it will generally not qualify for an exchange.

12. Order Cancellation

Once an order has entered processing, printing, customization, or dispatch, cancellation may not be possible.

Customized orders may enter production shortly after payment confirmation.

Customers should contact Alpha Lykos as soon as possible if they need to request a cancellation.

13. Contact Us

For return or exchange-related questions, contact:

Alpha Lykos
Website: alphalykos.com
Email: alphalykos9@gmail.com

When contacting us about an order, please include your order number so we can assist you more efficiently.