Alpha Lykos — Shipping Policy
Last Updated: [Insert Date]
Thank you for shopping with Alpha Lykos. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are processed after successful payment confirmation.
We generally aim to process and dispatch orders within 2–5 business days.
Customized or personalized products may require additional processing time depending on the customization requested.
Processing times may be longer during:
- Sales and promotional periods
- Holidays
- High order volumes
- Product availability issues
- Unforeseen operational circumstances
2. Shipping Within India
Alpha Lykos currently ships products to serviceable locations within India.
Orders are delivered through third-party courier and logistics partners selected by Alpha Lykos.
Available delivery options and applicable shipping charges will be displayed during checkout where available.
3. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Product type
- Package weight and dimensions
- Number of products ordered
- Shipping service selected
- Courier charges
The applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Alpha Lykos may occasionally offer free shipping or promotional shipping rates. Such offers may be subject to separate terms.
4. Estimated Delivery Time
After dispatch, estimated delivery time may generally be:
Metro / major cities: approximately 2–5 business days
Other locations: approximately 4–8 business days
These are estimates and are not guaranteed delivery times.
Delivery may take longer due to courier delays, weather, public holidays, remote locations, incorrect address information, unsuccessful delivery attempts, or circumstances outside Alpha Lykos’s reasonable control.
5. Order Tracking
Where tracking is available, customers may receive tracking information through email, WhatsApp, SMS, or another communication method provided by Alpha Lykos or the shipping partner.
Customers can use the tracking information to monitor shipment progress.
6. Incorrect Address or Contact Information
Customers are responsible for providing accurate:
- Name
- Shipping address
- PIN code
- Mobile number
- Email address
If an order cannot be delivered because the customer provided incorrect or incomplete information, additional shipping charges or other applicable costs may be the customer’s responsibility.
Alpha Lykos may attempt to assist with re-delivery where possible.
7. Failed Delivery Attempts
If a courier partner attempts delivery and the customer is unavailable, the customer may be contacted for another delivery attempt.
Customers should cooperate with the courier partner to receive their order.
Repeated failed delivery attempts, refusal to accept the shipment, or failure to provide required information may result in the order being returned to the sender.
8. Delayed Shipments
Alpha Lykos aims to dispatch orders within the stated processing period, but delivery delays may occur after dispatch.
Possible reasons include:
- Courier network delays
- Weather conditions
- Public holidays
- Transportation disruptions
- High-volume periods
- Incorrect address details
- Remote delivery locations
- Natural disasters
- Other circumstances outside our reasonable control
Alpha Lykos will reasonably assist customers in contacting or following up with the delivery partner where appropriate.
9. Damaged Packages
If a package appears seriously damaged at the time of delivery, customers should, where reasonably possible, document the condition of the package with photographs or video before opening it.
If the product inside is damaged, please contact Alpha Lykos as soon as reasonably possible with:
- Order number
- Photographs/videos of the package
- Photographs of the product
- Description of the issue
We will review the matter and provide an appropriate resolution in accordance with our Return & Exchange Policy and applicable law.
10. Wrong Product or Wrong Design
If you receive a product, size, or design that differs from what you ordered due to an error by Alpha Lykos, please contact us within 24 hours of delivery.
Please provide your order number and clear photographs of the received product.
After reviewing the issue, Alpha Lykos may arrange an eligible exchange or replacement in accordance with our Return & Exchange Policy.
11. Customized Products
Customized products may require additional processing time because they are prepared according to the customer’s specifications.
Customers should carefully verify their:
- Design
- Name
- Text
- Spelling
- Size
- Color
- Images
- Other customization details
before placing the order.
Once a customized order has entered production, changes or cancellations may not be possible.
Please refer to our Terms & Conditions and Return & Exchange Policy for further information regarding customized products.
12. Delivery to Remote Areas
Delivery availability and delivery times may vary depending on the PIN code and courier serviceability.
If a location is not serviceable, Alpha Lykos may contact the customer to determine whether an alternative delivery address is available.
13. Shipping Partners
Alpha Lykos may use one or more third-party logistics and courier partners to fulfill deliveries.
The courier partner may vary depending on the delivery location, product, shipping service, availability, and other operational considerations.
14. International Shipping
Unless specifically stated otherwise at checkout, Alpha Lykos currently does not offer international shipping.
If international shipping is introduced in the future, a separate shipping policy or applicable terms may apply.
15. Contact Us
If you have questions regarding shipping or delivery, please contact:
Alpha Lykos
Website: alphalykos.com
Email: alphalykos9@gmail.com